Welcome to Diamond Star.
Please review the following basic terms and conditions that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms and conditions (the “Agreement”).
By browsing, accessing, using, registering for or purchasing merchandise on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, This Policy is projected to all personal information and sensitive personal data or information that is given by or obtained from any person who visits or uses or accesses the website (“User”). We reserve the right to modify or review the details of this Policy without prior notice and the revised Policy will be in effect from the day of uploading. Therefore, Users are requested to periodically visit the website and review the policy.
In order to access some features of this Site, a user may be required to give away some Personal Information, including Sensitive Personal Information while browsing through the website or for availing services at the website. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security, you will be responsible for all access to and use of this site by anyone using the password and identification originally selected by, or assigned to, you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use.
This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
When you use this Site, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site or through our other services. You agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfy any legal requirements that such communications be in writing.
When a User visits the website, one or more cookies shall be sent to a computer or the device being used by the User to visit the websites. Cookies are used upscale the quality of the services provided by us, including for keeping User preferences.
Order and Payment:
Diamond Star offers secure payment through Gateway Services. Users can use all types of credit cards, debit cards and VISA or cash on delivery.
Diamond Star does not guarantee that all product descriptions and photos or prices are free of error.
However, in case of any discrepancy error, Diamond Star shall inform the customer by email and reserve the right to rectify any error.
Delivery Policy & Method
The order will be delivered within 10 working days from the order date.
Diamond Star is proud to serve you, if you are not satisfied with your purchases from our website you can return the item taking into consideration the following:
- The accepted time for returns is 24 hours from the date of delivery.
- Kindly make sure that the returned item is still sealed & in perfect condition to accept the Return.
- The original receipt should be available with the item.
- Note: No cash refunds on product returns, amount to be kept in the account for further purchases.
Warranty service policy & procedures
Diamond Star offers a warranty service for all our different mix of products.
Diamond Star products carry a full warranty for the period specified.
Some Diamond Star products carry different warranty periods due to the nature of the product’s design, manufacture or expected use, the warranty applies from the date of purchase by the first customer.
(Currently, the warranty term for home appliances is one year from POP date).
The warranty does not cover the following
The warranty is valid only when the warranty card is properly completed, and upon presentation of the proof of purchase consisting of original invoice or sales slip indicating the date of purchase, dealer’s name, model and serial no, of the product. Diamond Star reserves the right to refuse warranty if this information has been removed or changed after the original purchase of the product from the dealer.
Diamond Star obligations are limited to repair of the defect or replacement of the defective part or at its discretion replacement of the product itself.
Warranty repairs must be carried out by Diamond Star Authorized Service Centre. Warranty cover will be void, even if a repair has been attempted by any unauthorized service center. Diamond Star shall not be liable for reimbursements, claims, and damages that may result from the unauthorized repair of the product.
Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Repair or direct replacement of the product under the terms of this warranty may be fulfilled with functionally equivalent service exchange units.
The warranty is not applicable to cases other than defects in material, design, and workmanship. Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear. Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with Diamond Star instructions on usage and maintenance. Defects resulting from usage of the product in conjunction with accessories that are not approved by Diamond Star for use with this product. Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual. accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of Diamond Star. Unauthorized modifications carried out to the product in order to comply with local or international technical standards in countries for which this Diamond Star product was not originally designed.
Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of the core outlined in the product user manual. The serial no. on the product has been altered, deleted, removed or made illegible.
The batteries are charged by chargers other than those approved by Diamond Star any of the seals on the battery enclosure or cells are broken or show evidence of tampering. This warranty does not affect the consumers ‘statutory rights nor the consumers ‘rights against the dealer related to their purchase/sales agreement.
This warranty is not transferable. This warranty will be the purchasers ‘sole and exclusive remedy and neither Diamond Star nor its service centers listed in this warranty document shall be liable for any incidental or consequential damages or breach of any express or implied warranty of this product.
Diamond Star shall not be liable for the loss of any saved/stored data in products that are either repaired or replaced. The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions Diamond Star reserves the right to make final decisions regarding problem determination and the appropriate service option. Exchange units assume the remaining warranty of the original product.
Please refer to your Diamond Star Limited Warranty Statement for complete terms and conditions, as some models have other terms and conditions. Some limitations and restrictions apply and these programs are subject to change without prior notice.